Delivery

We aim to charge you as little as possible for delivery of our products, whilst not scrimping on service.

We ship almost all items by courier which will require a signature on completion of delivery.  All time scales are based on orders placed and cleared funds being confirmed.  Please note all delivery details are for UK MAINLAND ONLY.

Do you only deliver to the card holder’s address?

If you have a PayPal account or pay by bank transfer you can use altenative addresses as your delivery address.

Credit/Debit Card transactions we will only deliver to the card holder’s address, this is to ensure that security of the card holder and of course us as a company. Please note that we reserve the right to cancel any order that does not comply with our security procedure, where funds have been taken you will receive a refund as soon as possible.

We will look to deliver to an alternate delivery address provided it is a verifiable business address. We may carry out further security checks on this type of order; again orders attempted to alternative addresses are subject to cancellation without notice.

We do not deliver to other residential addresses other than the registered card holder address.

Please note that is your card issuer’s responsibility to ensure that your details are up to date.  If you have moved recently this may affect verification.

Standard Delivery - £10.00

Our faster delivery service is 1-2 working days, please note this is not a “next day service”.

If you place your order before 2pm then we will dispatch your goods the next business day – all of our orders go through a pre-delivery inspection as well as loading the appropriate software and therefore we are not able to offer a next day service.

We will ship all orders as fast as possible without compromising on quality.

Orders placed over weekends or bank holidays are processed the next business day (i.e. orders placed Friday night will be delivered on Tuesday/Wednesday.

In the event we are not able to repair any fault we will replace your machine with the same or higher specification.

In the first fourteen days (Dead on Arrival DOA period) we will collect the unit from you via courier.  After this period the cost of returning any item will fall to the buyer. If you are not able to send it back yourself we offer a collection service for £25 (which is the cost of the collection service from our courier).  In all cases you must ensure that your unit is packaged safely.

All units will be returned to you free of charge.

Free Delivery (3-5 Working Days) - £5.50

We offer a £5.50 delivery but it is a little slower and we reserve the right to delivery within the five working days, we cannot speed this up once your order is placed.  If you order is urgent do not use this method.

Tracking

You will receive an email on the afternoon of dispatch, so you know your order is due the following working day.  For items sent with DPD we will include a tracking number which on the morning of delivery (usually by 0930am) will give you a 1 hour delivery period – so you won’t have to wait in all day!

We will dispatch as quickly as possible (within your chosen delivery period) in all cases.

We deliver all items by the most suitable method available for the order, from Royal Mail 1st Class through to DPD Courier (depending on the value and size of the unit).

Please note that for large orders we may use a “pallet courier” on a much larger lorry and the equipment will be palletised – if you are not able to accept courier deliveries please contact us.

All laptop and desktops will be sent via a courier and will require a signature – you will need to be at the delivery address.

Almost all of our deliveries between 8am and 5.30pm and we cannot specify a delivery time slot at the point of order.

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