Peace of Mind

The refurbished equipment that we sell is covered by our warranty, the duration of the warranty will depend on the unit you have purchased and any options you have added.  Our standard warranty for all models is twelve months from date of receipt (unless your online order clearly states a longer period).

The warranty covers the hardware of the unit and does not include software or consumables such as ink or batteries.  The warranty does not cover any problems which arise through misuse or accidental damage.

Get in Touch

If you have a problem please contact us as soon as possible with your;-

  1. Order number (or the email address you used to order if you can’t find it)
  2. The Serial Number of the unit (found on the underside of laptops and on the side of PCs)

We are able to resolve many problems over the phone, or by remotely accessing your computer;-

Please just contact us on 0208 0900 686 or via email on

In the event we are not able to repair any fault we will replace your machine with the same or higher specification.

In the first fourteen days (Dead on Arrival DOA period) we will collect the unit from you via courier.  After this period the cost of returning any item will fall to the buyer. If you are not able to send it back yourself we offer a collection service for £25 (which is the cost of the collection service from our courier).  In all cases you must ensure that your unit is packaged safely.

All units will be returned to you free of charge.

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